Underglow support
A little help with your light show.
Is Underglow free?
Yes. No ads, subscriptions or account. Underglow includes a promotion for Ringy.
How does my phone become a light strip?
Choose a show, turn up the brightness and lay your phone screen-down on a safe, stable surface. Bright bands around the screen cast colour onto the surface.
Do I need two phones?
No. Originals work on one phone. Duo is optional: both phones need the Underglow app and the same Wi-Fi network.
Does Live mode record me?
Live mode analyses sound on your device. It does not store or upload microphone audio, except as part of a video you choose to record and save on your device.
What if I am sensitive to flashing lights?
Shows contain bright and flashing lights. Avoid high-energy shows if you or anyone nearby is sensitive to flashing lights. Reduced flashing is available in Look. Stop using the app if you feel unwell.
Does it work on iPhone Duo?
Yes. Use it edge to edge, closed and screen-down, or half-open like a book.
Where do I get the ringtones?
Get ringtones in the Ringy app. Underglow adds light shows to the sounds.
Why is Duo not connecting?
Check that both phones have Underglow open, are connected to the same Wi-Fi, and have local-network access enabled. Duo linking is available in the native apps, not the web sampler.
Why does Live need microphone permission?
The microphone lets the lights react to sound around you. Permission is optional; you can use the built-in shows without it.
How do I switch reminders off?
Turn reminders off in the app or in your device notification settings. Reminders are scheduled locally; no push server is used.
Still need a hand?
Email help@rin.gy with your device model and what happened.